Returns

• You have 14 days to return the item, starting on the day of receiving the item.
• On all our items there is a tag, when you cut the tag off the item is yours and can not be returned.
• If there is a problem with the item or the condition of the bag is not correct with the description you should contact us as soon as possible by mail (info@touchedvintage.com), use your invoice number in the correspondence.
• The item can only be unused and returned with the tag still on.
• Returning in original package and complete. If our exchange and returns conditions are not met, we reserve the right to not take the item back.
• Sale and discount items can not be returned.
• Jewelry can not be returned due to hygiene.
• For the return of the order the return cost are for your account.
• We only accept returns inside the EU.
• Outside the EU we are not accepting returns.
• After termination of the agreement the purchase amount will be deposited on your account within 14 days at the latest.
• We use the same invoice for reimbursement as you have paid for the product.
• You can return the item to TOUCHED.vintage.